Returns Policy
Worood Oud Fragrance – www.woroodoudfragrance.com
We want you to love your purchase. If you’re not completely satisfied with your order, we offer a straightforward return policy to ensure your shopping experience is risk-free and reliable.
Eligibility for Returns
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You may return any unopened and unused items within 15 days of the delivery date.
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Items must be returned in their original condition and packaging, including all labels and inserts.
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For hygiene reasons, we cannot accept returns of opened or used fragrance products.
Refunds
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Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Return Shipping
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Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.
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We recommend using a trackable shipping service to ensure the return reaches us safely.
Damaged or Incorrect Items
If your item arrived damaged, defective, or incorrect, please contact us within 3 days of delivery.
We will offer a replacement or a full refund, depending on the situation.
How to Initiate a Return
To start a return, please contact our customer service team at:
Email: info@woroodoudfragrance.com
Phone: +1 224-319-8859
Include your order number, reason for return, and any supporting photos (if applicable). We'll guide you through the next steps.
Exceptions
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Gift cards and promotional items are non-refundable.
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Returns received after 15 days may be subject to a partial refund or store credit at our discretion.