Return Policy

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Returns Policy

Worood Oud Fragrance – www.woroodoudfragrance.com

We want you to love your purchase. If you’re not completely satisfied with your order, we offer a straightforward return policy to ensure your shopping experience is risk-free and reliable.

Eligibility for Returns

  • You may return any unopened and unused items within 15 days of the delivery date.

  • Items must be returned in their original condition and packaging, including all labels and inserts.

  • For hygiene reasons, we cannot accept returns of opened or used fragrance products.

Refunds

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.

  • We recommend using a trackable shipping service to ensure the return reaches us safely.

Damaged or Incorrect Items

If your item arrived damaged, defective, or incorrect, please contact us within 3 days of delivery.
We will offer a replacement or a full refund, depending on the situation.

How to Initiate a Return

To start a return, please contact our customer service team at:
Email: info@woroodoudfragrance.com
Phone: +1 224-319-8859

Include your order number, reason for return, and any supporting photos (if applicable). We'll guide you through the next steps.

Exceptions

  • Gift cards and promotional items are non-refundable.

  • Returns received after 15 days may be subject to a partial refund or store credit at our discretion.

Privacy Policy

Worood Oud Fragrance, owner of the website www.woroodoudfragrance.com, respects your privacy and strives for this privacy to conform to the legal requirements recognized in relation to data collection, processing and transfer.

By using the website www.woroodoudfragrance.com or the services provided by it (and thus agreeing to the terms of use), you expressly agree to the use of your information by Worood Oud Fragrance as described in this Privacy Policy. Your use of the Worood Oud Fragrance Site is subject to your agreement to the www.woroodoudfragrance.com Terms of Use and Privacy Policy. If you do not agree to the terms and this privacy policy then you should not continue to use www.woroodoudfragrance.com.

We are committed to respecting and maintaining the privacy of users and visitors who use or visit the site. The purpose of this Privacy Policy is to clarify the way you will use your information, including personal information that we may obtain from you while you use www.woroodoudfragrance.com.

Information about our customers is an important part of our business, and we will not sell or share this information with others. Just as shown below, any exchange of this information will be limited to the group of companies / branches of Worood Oud Fragrance that follow or are subject to the same privacy policy mentioned.

Personal data collection and how it is used

By using the website www.woroodoudfragrance.com, you provide us with certain information (referred to as indicated below by personal data) that we may collect and store to provide the required services and perform our contractual obligations, in addition to allowing us to understand the site's users to improve and develop www.woroodoudfragrance.com.

This information includes your name, address, phone number, email address, invoices and (credit cards, direct debit card if used), the date of the request, your comments during your visit to the site (it includes the computer address used, the geographical location, the navigation system used, operating system, source, visit duration, number of pages viewed, site navigation, etc.).

Information regarding any process between us and you through www.woroodoudfragrance.com, and includes information related to any purchases of our products or services. Information you provide to us to register with us as a registered user (including your account details).

Information you provide to us to subscribe to www.woroodoudfragrance.com services, e-mail notices and/or newsletters.

Any other information you choose to send us, and your comments including product/service evaluation.

We may use your personal information that you have provided us with or collected by us for the following:

  • To register you at www.woroodoudfragrance.com, and to manage and provide our services as mentioned in www.woroodoudfragrance.com.
  • Fulfilling our commitment by providing services to you; including purchasing and delivering products and getting paid for it.
  • To analyze and evaluate your shopping preferences (such as market, customers, product analysis etc.) to enable us to review, develop and improve the products and services we provide, and enable us to provide you and our customers with relevant information through our marketing programs. We may use your personal information to make decisions about the uses of your computer technology, for example selecting products and services that we think are important to you through the information available to us automatically. We may inform you about these products and services including special offers and discounts, competitive offers etc. (including products and services of companies and other competitive institutions) by e-mail or phone (including automated marketing calls), text messages and other e-mails such as picture messages, mail, fax, etc.

When you provide us with personal data, you will find the option to refuse to obtain information about products and services, whether from us or from a third party if you do not wish to do so, and to enter you if you wish for any competitive withdrawals/prizes.

We may supplement your personal information that you provide us with information that we may receive from a third party (for example credit rating agencies).

Contact us
If you have any comments / questions or requests regarding our privacy policy please contact:
Worood Oud Fragrance
6109 Dempster St, Morton Grove
IL 60053, United States
Email: info@woroodoudfragrance.com
Phone: +1 224-319-8859